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Long View
IT Field Support Consultant
10 months ago | 1071 views | Be the first one to apply

IT Field Support Consultant

Full-time
Texas

About the company

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Job Summary

A Day in the Life:

📍Assist end users with questions about any of our supported software and computing platforms in a professional and courteous manner 📍Address user tickets regarding hardware, software and networking 📍Monitor the performance of clients’ desktop infrastructure and device plans for improved efficiency 📍Install applications and computer peripherals 📍Troubleshoot hardware and software issues in a variety of environments 📍Test alternative pathways until you resolve an issue 📍Customize desktop applications to meet user needs

What You Bring:

📍1+ year(s) of deskside experience 📍Excellent communication and conflict-resolution skills -Experience with some of the following: -Supporting a Microsoft environment in a deskside support role -Microsoft Office 2010/2013/O365 -Windows/Linux/Mac OS environments -Remote support -PC / printer hardware/VPN/Citrix -Active Directory -Supporting mobile devices 📍Working knowledge of office automation products and computer peripherals like printers 📍Knowledge of network security practices and anti-virus programs 📍Excellent problem-solving and multitasking skills 📍Willingness and ability to carry a mobile phone for clients and/or for Long View Systems support 📍Wide knowledge of the system(s) information and current news 📍Supportive and caring disposition

What Makes You Extra Awesome:

📍Relevant deskside certification(s)

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