About the company
Notabene is on a mission to make crypto a part of the everyday economy. Leading crypto organizations use our tools to reduce transaction risk and make crypto transfers safe. Working across three continents in eight countries, the Notabene team serves our fantastic community of 100+ customers, including financial institutions, fintechs, exchanges, and more. Our co-founders spearheaded foundational Self Sovereign Identity protocols and use-cases. This technology is key to the internals of our cutting edge tech stack. We’re proud to have the support of leading investors, including Y Combinator, Jump Capital, Castle Island, Green Visor Capital, and more. We’re at an exhilarating moment in our journey, as regulation technologies (reg-techs) are fast becoming recognized as a vital enabler of the crypto ecosystem. Notabene is growing fast—and we’re looking for people like you to help shape the future rails of the crypto industry!
Job Summary
What You'll Do
📍Define and execute the overall Customer Success strategy aligned with company objectives 📍Lead and mentor a global Customer Success team, including scaling the organization from 3 team members to a larger regional structure 📍Develop and monitor key success metrics including retention, NPS, and upsell/cross-sell revenue 📍Partner closely with Engineering/Product, Sales, and Marketing teams to ensure alignment on customer goals 📍Establish and optimize customer health scoring and proactive account management frameworks 📍Drive improvements in customer onboarding and retention processes 📍Own key enterprise renewals and ensure seamless customer experiences
Must Haves
📍7+ years of Customer Success or Account Management experience in SaaS, with 3+ years in leadership roles 📍Direct experience in cryptocurrency, blockchain, reg-tech, or fintech. 📍Proven ability to create and execute a Customer Success strategy for scaling through Series C or D. 📍Track record of achieving significant retention and growth metrics 📍Experience leading a global team of 5-15 people with complex reporting structures. 📍Familiarity with compliance frameworks (e.g., FATF Travel Rule, AML/KYC) and enterprise customers. 📍Strong operational mindset with the ability to identify gaps, implement tools, and build processes. 📍Proficiency in using data to monitor customer health and inform decision-making.
