About the company
Notabene is on a mission to make crypto a part of the everyday economy. Leading crypto organizations use our tools to reduce transaction risk and make crypto transfers safe. Working across three continents in eight countries, the Notabene team serves our fantastic community of 100+ customers, including financial institutions, fintechs, exchanges, and more. Our co-founders spearheaded foundational Self Sovereign Identity protocols and use-cases. This technology is key to the internals of our cutting edge tech stack. Weāre proud to have the support of leading investors, including Y Combinator, Jump Capital, Castle Island, Green Visor Capital, and more. Weāre at an exhilarating moment in our journey, as regulation technologies (reg-techs) are fast becoming recognized as a vital enabler of the crypto ecosystem. Notabene is growing fastāand weāre looking for people like you to help shape the future rails of the crypto industry!
Job Summary
What You'll Do
šDefine and execute the overall Customer Success strategy aligned with company objectives šLead and mentor a global Customer Success team, including scaling the organization from 3 team members to a larger regional structure šDevelop and monitor key success metrics including retention, NPS, and upsell/cross-sell revenue šPartner closely with Engineering/Product, Sales, and Marketing teams to ensure alignment on customer goals šEstablish and optimize customer health scoring and proactive account management frameworks šDrive improvements in customer onboarding and retention processes šOwn key enterprise renewals and ensure seamless customer experiences
Must Haves
š7+ years of Customer Success or Account Management experience in SaaS, with 3+ years in leadership roles šDirect experience in cryptocurrency, blockchain, reg-tech, or fintech. šProven ability to create and execute a Customer Success strategy for scaling through Series C or D. šTrack record of achieving significant retention and growth metrics šExperience leading a global team of 5-15 people with complex reporting structures. šFamiliarity with compliance frameworks (e.g., FATF Travel Rule, AML/KYC) and enterprise customers. šStrong operational mindset with the ability to identify gaps, implement tools, and build processes. šProficiency in using data to monitor customer health and inform decision-making.
