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Chainlink Labs
Head of Customer Success BUILD
5 months ago | 471 views | 1 applications

Head of Customer Success BUILD

Full-time
Berlin

About the company

About Chainlink Labs Chainlink is the industry standard oracle network for connecting smart contracts to the real world. With Chainlink, developers can build hybrid smart contracts that combine on-chain code with an extensive collection of secure off-chain services powered by Decentralized Oracle Networks. Managed by a global, decentralized community of hundreds of thousands of people, Chainlink is introducing a fairer model for contracts. Its network currently secures billions of dollars in value for smart contracts across the decentralized finance (DeFi), insurance, and gaming ecosystems, among others. The full vision of the Chainlink Network can be found in the Chainlink 2.0 whitepaper. Chainlink is trusted by hundreds of organizationsā€”from global enterprises to projects at the forefront of the blockchain economyā€”to deliver definitive truth via secure, reliable data. Chainlink Labs is an Equal Opportunity Employer. LI-Remote Chainlink Labs focuses on SaaS, Open Source, Software, and Blockchains. Their company has offices in New York City and San Francisco. They have a mid-size team that's between 51-200 employees. You can view their website at https://chainlinklabs.com/ or find them on LinkedIn. When applying, mention the word CANDYSHOP when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human RODMuOC4xNTIuNzEM

Job Summary

Objectives of this Role

šŸ“Develop and implement new tiering systems for both existing and new projects in the BUILD program. šŸ“Ensure startups are strategically positioned for success in the decentralized world. šŸ“Conduct comprehensive resource planning for the BUILD technical program objectives and growth plans. šŸ“Collaborate with internal teams to define and align OKRs (Objectives and Key Results) for the BUILD program in 2024. šŸ“Establish measurable and achievable goals to drive program success. šŸ“Success Strategy and Alumni Network: šŸ“Develop a comprehensive success strategy for the program, including effective offboarding processes and the creation of an alumni network. šŸ“Foster long-term relationships with successful startups post-signature.

Skills & Qualifications

šŸ“Strong understanding of traditional financial markets & financial products, and their interplay with blockchain technology. This includes RWAs and DeFi. šŸ“A proactive problem-solving mindset to address challenges and roadblocks in partnership development and integration. This includes the ability to troubleshoot issues, resolve conflicts, and find creative solutions to ensure the success of partnerships. šŸ“Excellent communication, negotiation, and interpersonal skills to effectively manage complex relationships and collaborations. Proven track record of managing multiple accounts, driving growth, and delivering exceptional client service. šŸ“Ability to adapt and thrive in a fast-paced, evolving industry, staying updated on industry trends and regulatory changes. šŸ“Acute ability to work cross-functionally, incl. facilitating information flow between the market and internal departments, engage with internal teams (i.e. blockchain partnerships, marketing, legal, etc.) to drive partnership growth and act as a point of escalation if issues arise. šŸ“Proven track record in creating and executing strategic account plans, including setting objectives, developing growth strategies, and effectively communicating these strategies to both internal and external stakeholders.

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