Create New Account
Sign up to continue searching for suitable jobs in Web 3.0

OR
Terms of Use
Already have an account?

Log In to Your Account
Log in to continue searching for suitable jobs in Web 3.0

OR
Don’t have an account?
Storm2
Head of Customer Service
at Storm2
over 1 year ago | 1166 views | 7 applications

Head of Customer Service

Full-time
New York
Per year
$150,000 To $199,999

About the company

A Leading Firm In Global FinTech Recruitment, connecting organizations with the senior talent to drive their mission.

Job Summary

Our client is making it's name known in the Brokerage/ WealthTech space, changing the landscape for consumer investments. They are looking for someone to build and lead their customer service team to ensure customers receive only the best experience with their platform.

Responsibilities: Spearhead the customer service team, driving exceptionally high standards exceeding customer expectations. Manage all customer service activities as it grows. Build functions, automations, dashboards to providing constant insight into customer experiences. Fore front a culture of customer empathy, partnership and growth. Maintain effective communication with software development team about technical issues and new products.

Requirements: A strong technical or coding background is a must. 6+ years of people management experience. Experience directly managing a customer service team, growing and scaling processes whilst maintaining top customer service quality. Experience in a relevant start-up/ scale-up. An undergraduate degree in Engineering, Mathematics, Statistics or another related field.

Similar jobs

about 4 hours ago | 3 views | Be the first one to apply
Full-time
Start-up
Remote
about 4 hours ago | 5 views | Be the first one to apply
Full-time
Start-up
San Francisco
about 4 hours ago | 5 views | Be the first one to apply
$90,000 To $115,000 per year
about 4 hours ago | 4 views | Be the first one to apply
Full-time
Barcelona
$77,000 To $120,000 per year
2 days ago | 74 views | 1 applications
Full-time
Hong Kong