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SwissBorg
French Customer Service Agent
5 months ago | 670 views | 2 applications

French Customer Service Agent

Full-time
Porto

About the company

We are SwissBorg, a FinTech scale-up headquartered in Lausanne, Switzerland. Our flagship product, the SwissBorg app, offers over 600,000+ users the best price and liquidity across 16 fiat and 39 cryptos, as well as giving them the opportunity to earn passive income with our Smart Yield account. Our community is growing fast, with over $1.5 billion in assets under management, a weekly volume of over 250 million, and over 20,000 Premium users. This is just the start in our mission to democratise wealth management by building products that allow individuals to manage their crypto assets at the touch of a finger. Whether you’re in Andorra or Singapore, whether your portfolio is worth one dollar or a million, SwissBorg gives you the best tools to learn about digital currencies and manage your wealth. Are you looking to join a team of revolutionaries on a mission to decentralise nations? We want to hear from you!

Job Summary

What you might be doing:

📍Get to know our product and the crypto world if you're not familiar with it yet 📍Play around with our app to be able to relate to our users with ease 📍Offer top notch customer service for our community members in English and in French or German; additional language is a merit. 📍Help our users via e-mail or chat thread 📍Work based on a 24/7 rotating shift pattern with the flexibility to work from home during night shifts etc. when possible 📍Organise your daily work and occasional projects or project based tasks efficiently 📍Be a great team player - we’re all in this together. 📍Our community is not just our users, it’s all of us 📍Report all the important feedback to relevant teams 📍Report bugs to relevant channels 📍Be ready to get in contact with our users when needed in English and French

What you might bring:

📍Multilingual: Fluency in English and French is a must, other languages are a plus 📍Working in customer-centric and customer-facing environment 📍Listening and reading to fully understand 📍Finding the best solution for users concerns and questions 📍You are well adaptive in a changing environment (we are developing and improving every day, this means that the way we work also changes) 📍You are tolerant and empathic and good at finding win-win solutions 📍Organising your time and tasks and being on time 📍You are good at thinking outside the box 📍You are interested in FinTech and are generally tech savvy 📍You are able to take the initiative in improving the processes and systems 📍You are able to well evaluate the situation and take best possible decisions in unexpected situations 📍Ability to work on multiple tasks independently with minimal supervision 📍Good understanding of Blockchain ecosystem is an advantage

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