The opportunity

📍Create an inspiring team environment with an open communication culture that aligns with Krakens core values and mission. 📍Responsible for identifying and assessing training needs, creating tailored training plans, and implementing various training methods to enhance direct reports skills and performance 📍Set clear team goals while being responsible for team KPI/OKR fulfillments and taking necessary actions on deviations 📍Delegate tasks and project work 📍Oversee day-to-day operation, including staffing and the operational delivery of the team 📍Monitor team performance and report on metrics. 📍Design and influence operational best practices of the financial crime management processes, frameworks, and techniques. 📍Drive improvements both on a process/routine level 📍Oversee and coordinate QA management 📍Daily, weekly and monthly SLA and productivity reporting

Skills you should HODL

📍Minimum 5+ years of working experience within fraud with relevant experience managing teams 📍Deep orientation in data privacy and security from both a personal and business standpoint 📍Be a strong advocate for the digital asset and cryptocurrency industry, possessing a deep understanding with strong knowledge of cryptocurrencies and trading. Hands-on trading experience is preferential but not necessary. 📍Availability to work full time hours based around a flexible schedule, including weekends, on a fully remote set up 📍Fantastic communication skills in order to operate globally across multiple departments and stakeholders in both written and verbal English 📍Ability to thrive in a fast-paced environment utilizing analytical and problem solving skills 📍Experience with merchant disputes and chargebacks 📍Experience with alternative payment methods and risk systems