About the company
Founded seven years ago in Sydney, Australia, Afterpay has millions of active customers globally and is offered at the worldās best retailers around the world including Anthropologie, Revolve, DSW, GOAT, Finish Line, Leviās, Mac Cosmetics, Ray-Ban and many others. Afterpay is on a mission to power an economy in which everyone wins. Afterpay is completely free for customers who pay on time ā helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers. We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.
Job Summary
Key Responsibilities
šThe Senior Fraud Manager and the Fraud Decision Science team are directly responsible for all aspects of fraud management for consumer abusive overdue loss and unauthorized loss (ATO and stolen financial) including but not limited to: šLead and manage the Fraud team with effective leadership, ability to hire and retain talented staff, ability to train and develop a team in fraud expertise with healthy hierarchy šBe able to foster a strong team culture (high-trust, selfless, dedicated, diverse, fun, etc), under which working environment the team are best motivated to achieve satisfied performance šLead the team to monitor and manage abusive overdue loss and unauthorized fraud loss KPI in healthy status šDevelop fraud management decision science vision, data models, and strategy that is aligned to organizational / company priorities šGuide the team to own, design, and manage the direction for all fraud prevention, detection and response strategies that balances fraud controls, growth and customer experience šOrganizes and structures the team in a way that leads to strong collaboration with key partner teams (Product, Engineering, Operations) and drives impactful outcomes
Qualifications
šMaster degree or above in Mathematics, Statistics, Engineering, Computer Science, Finance or related fields š8+ years of fraud management experience in payment and BNPL related industries š2+ years people management experience across a global organization, with hands-on experience building diverse teams while promoting an inclusive organization šA strong knowledge of fraud management/investigative processes; knowledge of fraud tools and models; knowledge of BNPL industry šProficiency in relevant data science and machine learning tools and techniques such as SQL & Python, data analytics, dash boarding & data model creation. šAbility to operate effectively across a matrixed business environment. šStrong focus and record of execution šExcellent verbal and written communication skills; Excellent storytelling and presentation skills. šStrong leadership, strategic thinking, and large-scale planning abilities
