About the company
Founded seven years ago in Sydney, Australia, Afterpay has millions of active customers globally and is offered at the world’s best retailers around the world including Anthropologie, Revolve, DSW, GOAT, Finish Line, Levi’s, Mac Cosmetics, Ray-Ban and many others. Afterpay is on a mission to power an economy in which everyone wins. Afterpay is completely free for customers who pay on time – helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers. We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.
Job Summary
Key Responsibilities
📍The Senior Fraud Manager and the Fraud Decision Science team are directly responsible for all aspects of fraud management for consumer abusive overdue loss and unauthorized loss (ATO and stolen financial) including but not limited to: 📍Lead and manage the Fraud team with effective leadership, ability to hire and retain talented staff, ability to train and develop a team in fraud expertise with healthy hierarchy 📍Be able to foster a strong team culture (high-trust, selfless, dedicated, diverse, fun, etc), under which working environment the team are best motivated to achieve satisfied performance 📍Lead the team to monitor and manage abusive overdue loss and unauthorized fraud loss KPI in healthy status 📍Develop fraud management decision science vision, data models, and strategy that is aligned to organizational / company priorities 📍Guide the team to own, design, and manage the direction for all fraud prevention, detection and response strategies that balances fraud controls, growth and customer experience 📍Organizes and structures the team in a way that leads to strong collaboration with key partner teams (Product, Engineering, Operations) and drives impactful outcomes
Qualifications
📍Master degree or above in Mathematics, Statistics, Engineering, Computer Science, Finance or related fields 📍8+ years of fraud management experience in payment and BNPL related industries 📍2+ years people management experience across a global organization, with hands-on experience building diverse teams while promoting an inclusive organization 📍A strong knowledge of fraud management/investigative processes; knowledge of fraud tools and models; knowledge of BNPL industry 📍Proficiency in relevant data science and machine learning tools and techniques such as SQL & Python, data analytics, dash boarding & data model creation. 📍Ability to operate effectively across a matrixed business environment. 📍Strong focus and record of execution 📍Excellent verbal and written communication skills; Excellent storytelling and presentation skills. 📍Strong leadership, strategic thinking, and large-scale planning abilities
