About the company
MoonPay is the world’s leading web3 infrastructure company. We provide end-to-end solutions for payments, enterprise-scale smart contract development, and digital asset management. Many of the world’s most iconic brands rely on MoonPay to power their web3 strategies and ideas.
Job Summary
What you will do
📍Execute reviews of MoonPay customers and transactions across all levels of risk identification, which includes gathering information from various sources, verifying documentation and conducting fraud risk assessments according to MoonPay policies 📍Meet performance KPIs including QA and productivity 📍Partner with CX, Fraud Investigations, and other operations teams to resolve fraud related escalations and improve the customer experience 📍Create and maintain fraud manual review operational processes, workflows and documentation 📍Identify and provide solutions for operational opportunities, with feedback and data to support your recommendations 📍Serve as a subject matter (domain) expert for Fraud Ops; act as an escalation point for other teams across the company 📍On occasion, complete assigned project work and train teammates and/or BPO partners
About You
📍The right candidate for this role is meticulous, thorough, and self-driven. You are detail oriented and have a desire to continuously improve operational processes. You are passionate about expanding access to the world of crypto and Web3 while also ensuring it is safe and compliant. You learn quickly on the job and are open to growing your operational skill set.
If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.
