Job Responsibilities:

📍Responsible for the scheduling, adherence, productivity and quality aspects of the performance of the Fraud Investigation team; 📍Responsible for assignment of specific tasks to team members, as well as for their timely and qualitative performance; 📍Develop and oversee a fraud program including policies and procedures, risk management processes and fraud & money laundering controls; 📍Be able to perform the basic management responsibilities in the absence of Head of Fraud and Transaction monitoring, so that the Risk 📍Operations function can be carried out normally, without interruptions; 📍Inform, advise and monitor team members, who provide customer service, in the processing of their labour duties and specific assigned tasks. 📍Ensure the team is always up-to-date with any changes that might have happened before or during the specific shift; 📍Handle escalations as necessary or provide advice related to them; 📍Prepare shift patterns and monthly schedules; 📍Prepare ad-hoc scheduling plans if necessary (in the event of a backlog or under other unforeseen circumstances); 📍Monitor staffing levels and coverage (Extra shifts, Sick leaves etc.); 📍Monitor all the queues their team is responsible for; 📍Provide updates/suggestions for improvements in the current operational setup within the team and how it could improve, incl. tools, practices, handling, speed, etc. 📍Monitor adherence to predefined KPIs and provide feedback on their adequacy over time; 📍Ensure staff adherence to departmental/company policies and procedures; 📍Participate in the setup and implementation of performance improvement plans for his/her team members; 📍Prepare regular reports on current tasks and teams’ state; 📍Maintain and develop extensive knowledge about evolving fraud and money laundering methodology; 📍Reviewing fraud concerns at a larger scope; 📍Monitoring large data sets to identify patterns for fraud vulnerabilities while suggesting and creating new fraud mitigation tactics; 📍Ensure effective management of resources and risk systems to proactively prevent and detect fraud and money laundering activities to minimize financial losses and reputational risks; 📍Develop and manage standards of Risk KPIs to accurate show performance of the Risk Operations and Fraud Investigation teams and areas for improvement; 📍Recommend and implement adequate and efficient systems and processes to ensure that robust fraud detection and prevention is in place; 📍Work closely with the Risk Management and Product & Tech teams; as well as Risk dedicated product owners.

Job requirements:

📍Experience of minimum 5 years in the field of fintech risk management; 📍Mandatory experience in people management of minimum 1 year; The Manager should have advanced knowledge of the applicable legislation in the field of fintech business-payment instruments and e-money issuers, etc; 📍The Manager must have a reasonable understanding of the Company’s business, its technical, financial and organizational structure; 📍The Manager must be able to communicate effectively with people at all levels both inside and outside the Company and should have strong written and verbal communication skills

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