About the company
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
Job Summary
What you will do:
📍Project Management Focal: Lead the implementation of cross-functional projects, primarily focused on process improvements through AI-driven automation. These initiatives aim to enhance operational efficiency and increase the perceived value we deliver to our merchants. 📍Key projects expected for H2: 📍Design and implement an AI-powered support chat to handle technical inquiries from merchants, improving response times and service consistency. 📍Migrate internal stakeholder communications from a decentralized, non-traceable system to a structured, data-driven model in Intercom — laying the groundwork for future AI-driven automation.
What we are looking for:
đź“ŤHands-on project manager with strong communications skills (English and Spanish). đź“ŤExperience and passion for customer experience environments. đź“ŤInterest in learning about AI (technical knowledge is not required). Data driven mindset. đź“ŤIt is a plus to have experience in CRM management (ideally Intercom). đź“ŤSeriously willing to work in a global and agile environment where the sky is the limit (not exaggerating).
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