You’ll be:

📍In charge of defining enterprise customers’ unique setup with Fireblocks, planning and designing their solutions, API integrations, custom scripting, planning their security definitions, writing user guides, presentations, etc. 📍Working with the world’s largest Traditional Financial Institutions, helping them to get into the Fintech market and implement blockchain based products 📍A bridge between multiple departments in Fireblocks, including - Sales, Product, R&D, Marketing, Business Solutions, etc. 📍Able to work cross-departmentally to find solutions to complex scenarios and integration issues 📍Able to Work with assigned customers to achieve the technical goals and objectives or other key performance indicators to enable customers to achieve their goals 📍Able to troubleshoot critical issues by doing a deep dive of various components with a can-do attitude 📍A person with strong work ethic, integrity, organizational skills, work with minimal guidance, and be proactive 📍Ensuring Operational Excellence and engaging with top customers to deliver high-quality service and focus on Customer satisfaction

What do we expect from you

📍Bachelor's degree or above in computer science or related majors, with more than 10 years of work experience 📍Software development experience 📍Deep understanding of IT security and proven Cloud experience 📍Strong knowledge of Enterprise Architecture and best practices 📍Experience (and loving) working with customers 📍Experience managing cross-functional programs, in a fast-paced environment and the ability to manage multiple projects and priorities 📍Excellent written and spoken abilities in English and fluent in Mandarin (desired) 📍Background working with financial systems and/or blockchain 📍Technical and hands-on mindset, willing to triage and troubleshoot critical issues 📍Experience in Blockchain, cryptography or Web 3 technologies is a plus