RESPONSIBILITIES:

📍Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue. In particular, this role is focused on: 📍Delivering impeccable customer service to customers in the LATAM region, including efficient acknowledgement and resolution of issues 📍Building relationships to identify requirements and manage expectations 📍Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our enterprise business 📍Retaining and growing the value of LATAM accounts in both hardware and service revenue 📍Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks 📍Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

BASIC QUALIFICATIONS:

📍Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 2+ years of professional experience 📍2+ years of consulting or project management experience 📍1+ year experience in a customer-facing role