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Education Specialist
11 months ago | 1224 views | 2 applications

Education Specialist

New York
Per year
$93,000 To $140,000

About the company

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Job Summary

About the team:

📍This role is based in our Chicago or New York office, dependent on applicant’s location. 📍As an Education Specialist you will help our customers grow by creating and delivering excellent investing and trading education. You'll help create and implement our education strategy which includes hosting live events (virtual and in-person) and creating content (written, video, and more). You'll serve as a subject matter expert on equities, ETFs, options, futures, and collaborate closely with product, customer service, brokerage, and risk teams. You'll provide strategic and tactical market analysis to the firm’s individual retail clients while also serving as a public voice on markets and trading strategies. Extensive contact with internal teams, external customers, and senior level management is required.

What you’ll do day-to-day:

📍Develop and implement our public facing, customer education including live education sessions, video, and written content. 📍Support the Education Director and content teams to develop proprietary investing and trading education strategy for Robinhood customers. 📍Lead and instruct live education classes (virtual and in-person) with Robinhood customers focused on investing and trading equities, ETFs, options, and futures. 📍Prepare and deliver both verbal and written, strategic, and tactical views of current economic and market conditions and consult on market commentary to be presented for publication. 📍Be a go-to subject matter expert for the product teams as we continue to build out new trading and investing tools. 📍Work closely with the brokerage team to help identify risk, and act as a point of contact on education content for escalated situations. 📍Work with the Market Operations and Customer Experience teams to help develop and implement ongoing strategies to support the development of internal CX agents. 📍Lead with data - work with data and product teams to track success metrics of the program and adapt as necessary. 📍Develop and maintain strong relationships across all levels of the organization.

About you:

📍8+ years of brokerage, investing, trading, or markets experience (Professional trading experience preferred). 📍Excellent understanding of equity and ETF investing, portfolio and risk management, and trading strategies including derivatives—options and futures. Money management and crypto knowledge is a plus. 📍5+ years of experience educating and training, both customer base and internal teams 📍Experience with live instruction, recorded video, and written content required. Social media experience preferred. 📍Excellent presentation skills and the ability to speak clearly and concisely. 📍Outstanding written communication skills. 📍Ability to incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes. 📍Ability to train, coach, mentor, and lead the work of others. 📍Bachelor’s Degree (B.A.) in finance, economics, or business-related fields. 📍SIE required provided that an exemption or grandfathering cannot be applied. 📍FINRA Series 7, 63, 3, 4 required, as well as the ability to obtain other appropriate series license(s) for assigned functional areas as needed.

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