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Flipside Crypto
Ecosystem Lead, Customer Success
2 months ago | 331 views | 2 applications

Ecosystem Lead, Customer Success


About the company

Flipside Crypto enables on-demand analytics for blockchains, driving ecosystem growth and retention. Through a free, open data platform, it enables 60,000 analysts to learn, collaborate and compete to solve analytical challenges via structured bounty programs. Flipside activates on projects with kinetic energy including Flow, Solana, Algorand, THORChain, SushiSwap, and Osmosis. Founded in 2017, Flipside Crypto recently raised $50M in a Series A financing led by Republic Capital with other investors including True Ventures, Galaxy Digital, M13, Dapper Labs, Collab Currency, Tribe Capital, HashKey and others. Flipside is remote-first (originally headquartered in Boston, MA) with a growing team of 75+ employees.

Job Summary

Primary Responsibilities:

📍Support the client with direct & frequent communications 📍Deliver on KPIs and drive the team to hit targets - outcomes are critical 📍Manage and lead client check-in meetings 📍Drive efficient cross-functional collaboration within the Flipside org 📍Build and execute programs for the Flipside Earn platform 📍Provide succinct weekly reporting & updates to both internal and external teams 📍Lead the narrative development process, ensuring a fluid customer experience 📍Activate ambassadors and support the delivery of partner analytics requests 📍Devote the appropriate amount of time per account based on contract size & needs 📍Build relationships within partner ecosystems to: a) promote growth campaigns and b) champion Flipside’s name

Supporting responsibilities:

📍Support the Account Manager on QBRs & renewals with slide creation & KPIs reporting 📍Provide ecosystem insights & SME to the business development team 📍Advise on strategic decision-making for driving partner outcomes


📍Proven track record of 3+ years in customer success or account management, preferably in the blockchain or data analytics industry. 📍Strong understanding of blockchain technology and its applications required. 📍Excellent communication and presentation skills. 📍Ability to work collaboratively within a dynamic and fast-paced environment. 📍Self-motivated, with a proactive approach to achieving targets.

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