The primary responsibilities of the eCommerce Integration Lead are:

📍 Manage and coordinate the department’s API integration projects and related activities, ensuring fast and accurate technical customer onboarding. 📍Act as the department focal point for all customer testing needs and requirements. 📍Set priorities, expectations, and deadlines for all the team’s activities. 📍Take the lead or supervise strategic or important integration projects. 📍 Strive to achieve the company and department targets by monitoring the relevant Key Performance Indicators (KPIs), and acting when areas of improvement are identified. 📍Strive for operational efficiency throughout all responsibilities undertaken. 📍Ensure the progress of all key department activities are documented regularly and accurately, ready for management reporting.

Be inspirational to your team…

📍Motivate and lead the Integration team members, to ensure that the expected service levels and performance standards of the team are achieved or exceeded. 📍Monitor the quality of external communications to make sure our customers’ experience is always first-class. 📍Perform regular performance reviews for the team, set individual training targets and build training programmes for the team members. 📍Initiate department training when knowledge gaps are discovered. 📍 Manage and maintain the department’s knowledge base and materials to support the team with their jobs

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