PRINCIPAL RESPONSIBILITIES:

📍Oversee the entire Dispute function and ensure processes/emails are handled timely and efficiently by the Dispute Analysts under their supervision to avoid financial losses to the Company and/or our clients on the US and/or Canada 📍Provide training, support, mentoring, performance evaluation and follow-up for their team members. Prepare and communicate annual performance evaluations in compliance with all current company policies. 📍Research and process pre-arbitrations and pre-compliance cases within network timeframes 📍Research and handle complex dispute types such as Arbitration and Compliance Cases 📍Review Chip Liability Shift Chargebacks (EMV) in accordance with network requirements including reviewing Card Holder letters and validating SAFE or other Fraud reporting; before accepting liability or processing a re-presentment on behalf of our clients. 📍Review and handle incoming chargebacks and outgoing re-presentments on Dynamic Currency Exchange exceptions.

SKILLS AND ABILITIES REQUIRED:

📍3-5 years of experience in chargeback processing preferred 📍Proven and demonstrated Leadership and Customer Service skills 📍Knowledge of Visa, MasterCard, ACCEL, AFFN, CU24, Shazam, NYCE, and Pulse networks chargeback rules and regulations 📍Highly organized, detailed and deadline oriented 📍Strong written and oral communication skills

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