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Digital Success Manager
at OpenAI
about 1 month ago | 447 views | 1 applications

Digital Success Manager

San Francisco

About the company

OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. Our Communications team is composed of PR/Media Relations, Events, Design, and other external-facing functions. The team’s ethos is to support OpenAI's mission and goals by clearly and authentically explaining our technology, values, and approach to safely building powerful AI. The Events team is a dynamic group dedicated to crafting extraordinary experiences that encompass our company's values and mission. Our team is driven by a passion for bringing people together to connect in meaningful ways.

Job Summary

In this Role, you will:

📍Lead the development and implementation of digital success programs, reflecting the latest product advancements and continued learning from our customers and teams. 📍Create and deliver comprehensive educational materials and programs for ChatGPT Enterprise customers, including engaging tutorials, webinars, and resources. 📍Use data to identify and target key audience segments and behavioral triggers, enabling the development and delivery of tailored programs across various digital channels. 📍Collaborate effectively with the broader success, sales, and marketing teams to ensure a cohesive approach to customer engagement and success. 📍Empower customers with the latest AI insights, establishing our role as thought leaders in guiding them through the evolving landscape of AI

You'll Thrive in this Role if You:

📍Have 7+ years of experience in Digital Success or similar roles driving adoption, retention and maturity at scale for Enterprise customers, preferably in SaaS. 📍Exhibit a proven track record of developing and implementing successful digital adoption and education strategies in a rapidly evolving tech landscape. 📍Possess excellent communication skills, capable of effectively engaging a diverse range of stakeholders. 📍Can proactively identify and address customer needs and challenges, particularly in relation to AI-driven products. 📍Are eager to learn and adapt, committed to both team and customer success, and possess strong problem-solving skills. 📍Can manage multiple projects simultaneously, prioritize effectively, and operate with a high level of ownership and initiative. 📍Are personally dedicated to the safe and ethical evolution of AI.

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