What you'll work on:

📍Engaging with customers and providing prompt and accurate follow-up to resolve issues that come in through Slack and tickets. 📍Managing technical and product issues as well as escalations, delivering the highest level of developer satisfaction by resolving technical issues. 📍Triaging, investigating, identifying and resolving technical issues related to cryptocurrency transactions, blockchain ledger logs and API integrations. 📍Providing coverage through "on-call" shifts as needed to support our global 24/7 support model. 📍Building and improving our internal support tooling and reporting. 📍Consulting on projects to improve help documentation on our knowledge base and maintaining an internal library of qualified answers to frequently asked questions. 📍Meeting defined Service Level Agreements, Objectives and Key Results.

You will aspire to our four core values:

📍Multistakeholder - you have dedication and commitment to our customers, shareholders, employees and families and local communities. 📍Mindful - you seek to be respectful, an active listener and to pay attention to detail. 📍Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals. 📍High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance.

What you’ll bring to Circle:

📍2+ years prior experience in technical issue resolution in a fast paced global support team supporting SaaS based product or relevant experience in financial services. 📍Programming experience in one or more of the following languages: Java, PHP, Objective-C, Python and Golang. 📍Ideally an understanding of AWS and GCP cloud solutions, REST APIs, distributed systems, databases, and developer tools. 📍Knowledge in the following tools preferred: SQL, Postman, Kibana, Jira , Salesforce, Confluence. 📍Experience in helping customers to diagnose and debug development issues. 📍Experience with developer communities such as Discord or Stackoverflow. 📍Demonstrated problem-solving approach and analytical skills. 📍Have a talent for writing and a skill for communicating complex problems clearly. 📍Multilingual skills are preferred, especially Spanish and English. 📍Availability to work on weekends and holidays as needed. 📍Experience/familiarity with Slack, Apple MacOS and GSuite.