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Decentralized Masters
Customer Success Operations
about 17 hours ago | 68 views | Be the first one to apply

Customer Success Operations

Full-time
Miami, North America
Per year
$36,000 To $65,000

About the company

We want to create the biggest DeFi ecosystem that exists. The first step is to invade the market by creating the go-to DeFi educational platform.

Job Summary

Key Responsibilities

📍Member Success & Education 📍Take responsibility for the success of assigned members through personalized mentorship 📍Conduct live educational sessions on equities trading, fundamental analysis, and market strategies 📍Answer member questions via email and text, explaining complex stock market concepts in simple terms 📍Ensure all assigned members receive communication within 7 days 📍Help members progress through our Equities Education modules 📍Build strong rapport with members to increase satisfaction and renewal rates 📍Co-lead Office Hours focusing on stock market analysis and trading opportunities

What will you bring?

📍Must be able to work EST time zone 📍Essential Skills 📍Active equities trader/investor with proven track record 📍Deep knowledge of fundamental and technical analysis 📍Understanding of market sectors, economic indicators, and their impact on stock prices 📍Experience with stock valuation methods and portfolio construction 📍Strong teaching or mentoring experience 📍Excellent written and verbal communication skills in English 📍Ability to explain complex financial concepts in simple terms 📍Basic understanding of DeFi and cryptocurrency markets

If this role isn’t the perfect fit, there are plenty of exciting opportunities in blockchain technology, cryptocurrency startups, and remote crypto jobs to explore. Check them on our Jobs Board.

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