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Keyfactor
Data Center Operations Analyst
7 months ago | 706 views | Be the first one to apply

Data Center Operations Analyst

Full-time
United States

About the company

Run your PKI and certificate lifecycle automation in the cloud. Eliminate outages & risks. Reduce unnecessary costs, mitigate risk & eliminate outages with Keyfactor PKI management. Proven Scalability. Secure Certificates. Scalable SSL Solution.

Job Summary

Responsibilities

📍Perform secure offline Root CA tasks with other team members –Root signings, CRL publishing, and CSR requests. 📍Provide operational support to Managed Service Operations as per formal written guidelines and procedures. 📍Perform frontline telephone and email support for software and managed service customers. 📍Triage Support issues for proper categorization. 📍Coordinate issue escalation as necessary. 📍Ownership of case management lifecycle. 📍Perform off-hours system maintenance tasks as per customer service level agreements.

Skills and Qualifications

📍Strong attention to detail. 📍Strong interpersonal communication skills. 📍Effective time management, project management and prioritization skills. 📍Fundamental technical troubleshooting and problem-solving skills. 📍Fundamental proficiency with industry-standard operating systems and business application suites. 📍Basic systems administration capabilities (e.g., Windows Server, Active Directory user accounts, password management, security groups). 📍Preferred: Fundamental knowledge of public key infrastructure terminology and practices. 📍Preferred: Working knowledge of relational database usage. 📍Preferred: Working knowledge of case and customer relationship management using 📍Salesforce or similar software.

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