Responsibilities

📍Perform secure offline Root CA tasks with other team members –Root signings, CRL publishing, and CSR requests. 📍Provide operational support to Managed Service Operations as per formal written guidelines and procedures. 📍Perform frontline telephone and email support for software and managed service customers. 📍Triage Support issues for proper categorization. 📍Coordinate issue escalation as necessary. 📍Ownership of case management lifecycle. 📍Perform off-hours system maintenance tasks as per customer service level agreements.

Skills and Qualifications

📍Strong attention to detail. 📍Strong interpersonal communication skills. 📍Effective time management, project management and prioritization skills. 📍Fundamental technical troubleshooting and problem-solving skills. 📍Fundamental proficiency with industry-standard operating systems and business application suites. 📍Basic systems administration capabilities (e.g., Windows Server, Active Directory user accounts, password management, security groups). 📍Preferred: Fundamental knowledge of public key infrastructure terminology and practices. 📍Preferred: Working knowledge of relational database usage. 📍Preferred: Working knowledge of case and customer relationship management using 📍Salesforce or similar software.