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Mythical East
Customer Support Specialist
5 months ago | 668 views | 2 applications

Customer Support Specialist

Full-time
Ukraine

About the company

DMarket, recently acquired by Mythical Games, makes the secure purchase and trade of virtual items possible through our blockchain-enabled marketplace. Mythical Games is a Venture-backed game technology company powering the next generation of players, games, and studios. Our goal is to launch exceptional video games that leverage distributed ledger tech while also providing a platform that will allow other game developers to do the same. At Mythical Games, we are proud of our ‘People First’ culture. We believe that it takes great people and culture to make great products. By treating each other with empathy and respect, we can live fulfilling lives outside of our jobs while also creating exceptional work.

Job Summary

Required skills:

📍1+ years of Customer Support experience; Interested in gaming industry; 📍Literacy, responsibility, attention, stress resistance are a must; 📍Excellent communication skills and customer-oriented approach, will to go extra mile; 📍Ability to multitask; 📍Upper-intermediate level of English; 📍Crazy-fast typer; 📍Being a confident Steam user is required; 📍Fintech experience would be a great advantage.

Responsibilities:

📍Provide written support for customers in chats, tickets, instant messengers, social media — no calls; 📍Communicate with users in English/Ukrainian; 📍Communicate internally with other departments (marketing, antifraud, developers, etc.); Address customers’ inquiries to relevant departments by creating tickets; informing the customers about these tickets’ resolution; 📍Be flexible in a dynamic environment, quick-paced changes are constant.

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