About the company
A crypto-focused organization emerged during the 2017 crypto-boom to spotlight innovators and expose fraudulent activities. Subsequently, it secured $2 million in late 2018. Originating from New York, the organization has evolved into a global news and research entity spanning various time zones. Now, it endeavors to provide retail investors with insights akin to those of insiders. Through a systematic evaluation of numerous crypto projects, it delivers valuable insights to subscribers and remains committed to reporting relevant news and emerging trends in the industry.
Job Summary
Responsibilities
📍Provide exceptional support to our users via live chat, email, and review sites such as Google Reviews or Trustpilot. 📍Troubleshoot technical issues related to the AI headshot generator platform. 📍Answer user questions about features, pricing, and billing. 📍Offer guidance and best practices for creating professional headshots with our AI technology. 📍Proactively identify and resolve user concerns to ensure satisfaction. 📍Document customer interactions and feedback for continuous improvement. 📍Stay up-to-date on new features and product updates to effectively assist users.
Requirements
📍Experience in customer success, customer support, or a related field. 📍Excellent communication and interpersonal skills, both written and verbal. 📍Strong problem-solving and analytical skills. 📍Ability to prioritize tasks and meet deadlines in a fast-paced environment. 📍Proficiency in using computers and web applications. 📍Experience with Slack, Intercom, or similar messaging applications. 📍A positive and helpful attitude with a passion for exceeding customer expectations.
