About the company
Bitfinex is a digital asset trading platform offering state-of-the-art services for digital currency traders and global liquidity providers. Founded in 2012, Bitfinex was one of the first professional platforms set up to accomodate for the booming interest in cryptocurrency trading. Since then, the team has gained invaluable experience whilst cementing their spot as the go-to platform for digital asset traders and institutions. In addition to a suite of advanced trading features and charting tools, Bitfinex provides access to peer-to-peer financing, an OTC market and margin trading for a wide selection of digital assets. Bitfinex’s strategy focuses on providing unparalleled support, tools, and innovation for professional traders and liquidity providers around the world.
Job Summary
Key responsibilities
📍Effectively handles inquiries and requests from corporate and professional traders 📍Continuously upgrade skill sets 📍Lead by example to demonstrate full ownership of outstanding customer service 📍Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives 📍Cross-team interactions
Requirements
📍You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice. 📍Experience and a deep interest in working with Finance, Mathematics or Statistics 📍Good understanding of trading and derivatives markets 📍Strong analytical ability 📍Experience in customer relations, ability to handle requests and inquiries is essential 📍Excellent communication skills in English 📍Passionate about cryptocurrency and blockchain world 📍Detail-oriented 📍Security and privacy focus 📍Familiar with Office Suites (especially Excel)
