Responsibilities:

📍Promptly and politely answer incoming calls, emails and text messages from customers by using Zendesk, Gmail, Slack and in-house tools. 📍Ability to multitask between phone, email, chat, sms. 📍To work alongside other departments when needed by using Slack, Bitaccess, and GSuite. 📍Monitor Customer “ID Approval” requests with urgency and accuracy. 📍Troubleshoot customers with blockers on their accounts. 📍Notate customer accounts with notes that will be helpful for the next customer support agent to assist and quickly identify account issues.
📍Fill out scam reports spreadsheet, gathering as much pertinent information from the scam victim, as well as banning their account from the network. 📍Monitor ATM machines, check for and troubleshoot offline machines and attempt remote opt-reboot,and escalate the issue if a simple reboot does .
📍Obtain all required information to process refunds for partially filled crypto orders for cash withdrawals.
📍Knowledge of how to track/monitor/interpret transactions via blockchain ledger 📍Customer support or inside sales, call customers that have signed up for, but have not completed a transaction.

Requirements:

📍1+ years of experience in customer support or call center work 📍Excellent communication skills, both written and verbal. 📍Knowledge of the cryptocurrency industry, including blockchain technology and major cryptocurrency such as Bitcoin a plus. 📍Ability to work in a fast-paced, dynamic environment. 📍Knowledge of Zendesk platform (Preferred)

Looking for your next challenge? The world of crypto offers exciting roles in blockchain development, web3 innovations, and remote opportunities.