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Wallet
Customer Support Quality Specialist
atĀ Wallet
9 days ago | 143 views | 15 applications

Customer Support Quality Specialist

Full-time
Remote
Per year
$63,000 To $110,000

About the company

The @wallet Telegram bot is one of the most popular wallets in the TON ecosystem, which you can use to buy, exchange, and send crypto. Wallet provides easier entry to the crypto market than other popular services. We are connecting a messenger that has hundreds of millions of users with the ability to use cryptocurrency for purchases, transfers, and payments. Our audience exceeds 1 million users and continues to grow. Our team unites specialists with FinTech and blockchain expertise. Together, we want to change the perception of crypto assets usage and imp

Job Summary

Responsibilities:

šŸ“Conducting monitoring, analysis, and evaluation of specialists' actions by a checklist. šŸ“Developing guidelines and recommendations to enhance service quality. šŸ“Processing customer feedback. Collecting and organizing users' comments and suggestions to improve product quality. šŸ“Filling out assessment forms and providing operators with feedback on the quality of their work.

Qualifications:

šŸ“At least 1 year of experience in monitoring the quality of support staff's work (experience in fintech is an advantage). šŸ“Proficiency in written communication. šŸ“Full proficiency in Russian and English at least B2 level is required.

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