About the company
Nansen is a blockchain analytics platform that enriches on-chain data with millions of wallets labels. Crypto investors use Nansen to discover opportunities, perform due diligence and defend their portfolios with our real-time dashboards and alerts.
Job Summary
Responsibilities:
šServe as the primary point of contact for a portfolio of customers, building strong relationships and ensuring their ongoing success and satisfaction. šDevelop a deep understanding of each customerās goals, challenges, and needs, and proactively identify opportunities to drive value and growth. šCollaborate closely with the wider GTM team to onboard new customers, drive adoption of our products or services, and expand customer accounts. šManage and prioritize a pipeline of leads generated through inbound inquiries šEngage with leads through multiple communication channels, including video calls, email, and social media, to qualify their needs and identify potential opportunities. šConduct thorough needs assessments and discovery calls to understand prospectsā pain points, challenges, and objectives, and effectively articulate how our products or services can address their needs. šConduct regular check-ins with customers to assess satisfaction, gather feedback, and address any issues or concerns in a timely manner. šAct as a trusted advisor to customers, providing guidance, best practices, and recommendations to help them achieve their goals and maximize the value of our products or services. šTrack key account metrics and KPIs, analyze customer data, and generate insights to inform strategic decision-making and drive customer success initiatives. šStay up-to-date on industry trends, best practices, and emerging technologies in customer success and continuously leverage this knowledge to improve our processes and practices.
Must-Haves:
šDeep knowledge of the wider crypto ecosystem and experience trading crypto š2+ years in a customer-facing role, either as a CSM or an AE šCovering APAC timezones šFluent in English