Create New Account
Sign up to continue searching for suitable jobs in Web 3.0

OR
Terms of Use
Already have an account?

Log In to Your Account
Log in to continue searching for suitable jobs in Web 3.0

OR
Donā€™t have an account?
Nansen
Customer Success Manager
atĀ Nansen
8 months ago | 531 views | 8 applications

Customer Success Manager

Full-time
Start-up
Remote, Asia

About the company

Nansen is a blockchain analytics platform that enriches on-chain data with millions of wallets labels. Crypto investors use Nansen to discover opportunities, perform due diligence and defend their portfolios with our real-time dashboards and alerts.

Job Summary

Responsibilities:

šŸ“Serve as the primary point of contact for a portfolio of customers, building strong relationships and ensuring their ongoing success and satisfaction. šŸ“Develop a deep understanding of each customerā€™s goals, challenges, and needs, and proactively identify opportunities to drive value and growth. šŸ“Collaborate closely with the wider GTM team to onboard new customers, drive adoption of our products or services, and expand customer accounts. šŸ“Manage and prioritize a pipeline of leads generated through inbound inquiries šŸ“Engage with leads through multiple communication channels, including video calls, email, and social media, to qualify their needs and identify potential opportunities. šŸ“Conduct thorough needs assessments and discovery calls to understand prospectsā€™ pain points, challenges, and objectives, and effectively articulate how our products or services can address their needs. šŸ“Conduct regular check-ins with customers to assess satisfaction, gather feedback, and address any issues or concerns in a timely manner. šŸ“Act as a trusted advisor to customers, providing guidance, best practices, and recommendations to help them achieve their goals and maximize the value of our products or services. šŸ“Track key account metrics and KPIs, analyze customer data, and generate insights to inform strategic decision-making and drive customer success initiatives. šŸ“Stay up-to-date on industry trends, best practices, and emerging technologies in customer success and continuously leverage this knowledge to improve our processes and practices.

Must-Haves:

šŸ“Deep knowledge of the wider crypto ecosystem and experience trading crypto šŸ“2+ years in a customer-facing role, either as a CSM or an AE šŸ“Covering APAC timezones šŸ“Fluent in English

Salaries for similar jobs:

Similar jobs

3 days ago | 35 views | 1 applications
$66,000 To $75,000 per year
10 days ago | 52 views | Be the first one to apply
Full-time
California, United States, North America
10 days ago | 66 views | Be the first one to apply
Full-time
Europe, Barcelona
$13,000 To $27,000 per year
15 days ago | 130 views | Be the first one to apply
Full-time
United Kingdom
$63,000 To $110,000 per year
15 days ago | 74 views | Be the first one to apply
Full-time
United States
$125,000 To $163,000 per year