About the company
bloXroute is the "Flash Boys" for DeFi. It created the first and only high performance blockchain distribution network (BDN) with the best solution for Ethereum, BSC, and Polygon. The bloXroute BDN and DeFi trading tools allow its users to win at crypto trading. The BDN utilizes a global network of servers optimized for network performance. Nodes access this network through open source gateways and users can access it through the bloXroute public-API. The BDN network propagates blockchain transactions and blocks closer to the speed of light. It provides traders with the speed and reliability required for crypto transactions. bloXroute is the leader in mempool services, block streaming and anything Defi performance. The BDN also allow blockchains to scale by speeding the time it takes to communicate the current state. The BDN fast communication reduce the blocks’ size and frequency limits. This is true for all consensus mechanisms, including Proof of Stake, Proof of Work, and DAGs. bloXroute was founded in 2018 in Chicago by Uri Klarman, Aleksandar Kuzmanovic and Eyal Markovich, has over 200 global customers and raised over $90M from investors like Softbank, Coinbase, Pantera, Dragonfly, Flybridge and others. We have around 20 employees and continue to expand with the increased demand for faster blockchains.
Job Summary
Responsibilities
📍Guide new customers through the onboarding process 📍Conduct training sessions and educate customers on services and best practices 📍Act as a point of contact for customer inquiries ensuring timely and effective resolution 📍Understand customers’ business goals and provide strategic technical guidance 📍Work closely with Engineering team on learning new services
Requirements
📍​​3+ years of proven experience in customer success or a related role 📍Deep understanding of blockchain technology, DeFi and the cryptocurrency ecosystem 📍Exceptional communication, collaboration and presentation skills with the ability to build rapport and trust with customers 📍Proven problem solving skills and proactive approach to addressing customers needs 📍Ability to work independently in a fast-paced environment 📍Fluency in English; proficiency in additional APAC languages
