About the company
Crossmint allows enterprises to build web3 use cases without requiring any blockchain experience or holding crypto, and making the blockchain invisible to end users. Crossmint powers over 30,000 companies and developers like Mastercard, Microsoft, Red Bull, Etihad Airways, Adidas, Diageo, and more.
Job Summary
As a Customer Success Engineer, you'll bring technical empathy to every customer engagement: Guiding users from integration to scaling across Crossmint’s platform. You’ll collaborate with Fortune 500 clients, AI agent builders, and fast-moving startups to drive success by ensuring seamless onboarding, troubleshooting, and long-term adoption. What you’ll do:
📍Lead technical onboarding: Help customers integrate Crossmint Wallets, Tokenization, and Checkout modules quickly and reliably. 📍Deliver high-quality support and escalation: Debug complex issues across APIs, wallets, observability tools, and blockchain layers. 📍Create / optimize developer resources: Self‑service guides, docs, sample code, SDK demos, and technical walkthroughs. 📍Collect and relay feedback: Channel customer insights to Product & Engineering teams to shape roadmap and fix high-impact issues. 📍Drive automation & tooling improvements: Build scripts, Zapier workflows, or AI copilot shortcuts to streamline support workflows and lift customer experience. 📍Become a cross‑chain expert: From gasless, fiat‑funded wallets to ERC‑721/SFT minting, subscriptions (ERC‑5643), and secure MPC vaults. 📍Support enterprise-level launches: Deliver white-glove support, SLA‑backed availability, and expert escalation across priority accounts and time zones.
About You
📍You’re a developer turned support champion, who enjoys solving real-world technical challenges and building trust with users: 📍4+ years in technical or solutions engineering, Developer Support, or Customer Success Engineering. 📍Experience deploying smart contracts in Solidity (for example, NFT / tokenization standards like ERC‑721, ERC‑1155). 📍Prior work integrating enterprise developer platforms or fintech/crypto infrastructure. 📍Familiar with TypeScript or Python, and React. Capable of reading/driving backend logic, SDK integrations and frontend. 📍Familiar with REST API development, authentication, webhooks, observability (logs, Datadog), and error analysis.
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