What you'll do

📍Serve as the primary point of contact for customer’s product and subscription related issues via email 📍Provide high-quality, timely, and accurate support to customer inquiries by troubleshooting and resolving or escalating to the appropriate team members when necessary 📍Prioritize tasks and manage time efficiently to address ~20 inbound and ongoing queries per day 📍Maintain customer success documentation including FAQs, user guides, videos, and knowledge base articles 📍Manage customer accounts, track customer interactions, and keep records up-to-date 📍Stay up-to-date on industry trends, competitive products, and customer needs to ensure we are providing the best possible customer experience 📍Partner with Sales to provide insights on customer health, product satisfaction and usage, and opportunities for expansion 📍Categorize and summarize client feedback for Product teams to shape future development

Who You Are:

📍Bachelor's degree or equivalent experience preferred 📍Fast learner, self-starter, flexible, and a proven ability to work in a demanding environment 📍Strong problem-solving skills with an attention to detail and the ability to handle challenging customer interactions 📍Strong empathy for customers to anticipate needs and foster confidence 📍Excellent communication and interpersonal skills, with a focus on customer service 📍Ability to work independently as well as collaboratively with cross-functional teams

The crypto industry is evolving rapidly, offering new opportunities in blockchain, web3, and remote crypto roles — don’t miss your chance to be part of it.