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SupportNinja
Customer Service Representative
5 months ago | 588 views | 5 applications

Customer Service Representative

Full-time
Manila, Remote

About the company

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

Job Summary

What does a day in the life as a Customer Service Representative look like?

šŸ“Responds promptly and professionally to customer inquiries via phone, email, or chat šŸ“Provides accurate information about products and services to customers šŸ“Resolves customer issues in a timely and efficient manner šŸ“Follows up with customers to ensure that their issues have been resolved to their satisfaction šŸ“Properly and accurately document customer interactions in the organizationā€™s CRM šŸ“Adhere to company policies and procedures šŸ“Meet or exceed performance targets for related KPIs šŸ“Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules šŸ“Collaborate with other departments as needed šŸ“Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times šŸ“Perform other duties as assigned

What are the required qualifications of a Customer Service Representative?

šŸ“Undergraduates are welcome to apply šŸ“Must be 18 years or older šŸ“Previous customer service experience or equivalent šŸ“Strong communication skills, both verbal and written šŸ“Proficient in using computers and various software applications šŸ“Must be able to meet the equipment requirements for work at home setup

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