About the company
The Binance Exchange is a leading cryptocurrency exchange founded in 2017 in Hong Kong. It features a strong focus on altcoin trading. Binance offers crypto-to-crypto trading in more than 600 cryptocurrencies and virtual tokens, including Bitcoin (BTC), Ether (ETH), Litecoin (LTC), Dogecoin (DOGE), and its own token Binance Coin (BNB).
Job Summary
Responsibilities
đź“ŤHandle high amounts of live chat and incoming emails đź“ŤProvide accurate, valid and comprehensive information đź“ŤFollow communication procedures, guidelines, and policies đź“ŤSupport other business units with customer liaison, accurately document customer requests đź“ŤManage complaints, provide proper solutions and options within the time limits; follow up to secure resolution đź“ŤGo the extra mile to engage customers
Requirements
đź“ŤCollege degree or above đź“ŤFluent Portuguese language, and advanced English is required to effectively coordinate with partners and stakeholders đź“ŤMinimum 1 year experience in customer service, preferably in finance or e-commerce industry đź“ŤOutstanding new graduates are also welcomed to apply đź“ŤHigh level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit đź“ŤAbility to work under pressure, strong communication skills and exceed beyond expectation
The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.
