What You’ll Be Doing:

📍Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media. 📍Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc. 📍Maintaining a working knowledge of company products to effectively communicate with customers. 📍Creating and maintaining strong relationships with company partners and external stakeholders. 📍Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.

What We Look For In You:

📍A diploma in finance, customer service, or a related field. 📍A minimum of 2 years' experience as a social media agent, customer service, or a similar role. 📍Excellent command of spoken and written English AND Russian. 📍Ability to work independently in a fast-paced environment. 📍Willingly to work according to given schedule to support 24x7 operations. 📍Strong people skills: Ability to navigate difficult situations and stay calm under pressure. 📍Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making. 📍Excellent time management: ability to multi-task to solve issue for Customers, while managing time. 📍Quick learner: ability to ramp up quickly and act on feedback constructively.

Nice to Haves:

📍Working knowledge of CRM tools, such as Zendesk. 📍Familiar with crypto/finance-technology industry 📍Experience working with teams across global offices and time zones. 📍Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA. 📍Call center customer service-related work experience is preferred.