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Customer Experience Associate - Fiat and Crypto Services
6 months ago | 911 views | 4 applications

Customer Experience Associate - Fiat and Crypto Services


About the company

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

Job Summary

##c What you'll do 📍Manage daily customer operations such as transaction processing, incident reporting, issue escalation, etc. 📍Work closely with cross-functional departments in providing resolutions and recommendations for customer issues. 📍Handle daily customer concerns with detailed, polite, and empathetic communication to ensure customer retention. 📍Perform other related duties, and ad-hoc tasks as they may be required from time to time 📍Prepare weekly and monthly reports that track the team’s overall performance and identify pain points that can be improved. 📍Plan and implement strategies to provide excellent customer experience.

What we expect from you

📍Strong analytical skills and knowledge of Google Suite programs 📍Strong verbal and written communication skills in both English and Filipino 📍Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment 📍Thinks fast under pressure and solves problems on the go without being overwhelmed 📍Meticulous, detail-oriented, and able to work quickly with minimal supervision 📍Has a track record for getting things done - drive, ownership, and execution are at the core of our culture

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