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Coins.ph
Customer Experience Associate - Fiat and Crypto Services
6 months ago | 911 views | 4 applications

Customer Experience Associate - Fiat and Crypto Services

Full-time
Taipei

About the company

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

Job Summary

##c What you'll do 📍Manage daily customer operations such as transaction processing, incident reporting, issue escalation, etc. 📍Work closely with cross-functional departments in providing resolutions and recommendations for customer issues. 📍Handle daily customer concerns with detailed, polite, and empathetic communication to ensure customer retention. 📍Perform other related duties, and ad-hoc tasks as they may be required from time to time 📍Prepare weekly and monthly reports that track the team’s overall performance and identify pain points that can be improved. 📍Plan and implement strategies to provide excellent customer experience.

What we expect from you

📍Strong analytical skills and knowledge of Google Suite programs 📍Strong verbal and written communication skills in both English and Filipino 📍Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment 📍Thinks fast under pressure and solves problems on the go without being overwhelmed 📍Meticulous, detail-oriented, and able to work quickly with minimal supervision 📍Has a track record for getting things done - drive, ownership, and execution are at the core of our culture

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