About the Role:

📍Investigate, troubleshoot and resolve customer issues across multiple channels, including ticketing and social media. 📍Communicate effectively and empathetically with internal and external stakeholders. 📍Be the escalation point for complex user issues and work with product and engineering teams to resolve bugs and incidents. 📍Collaborate with our BPO partners to resolve support incidents, escalations and ensure their work meets quality standards. 📍Proactively drive impactful changes across workflows, policies, and tools by partnering with external support teams and cross-departmental teams.

About you:

📍3+ years of relevant support analyst experience for a technology company, start up, blockchain, crypto or similar industry 📍Excellent written and verbal communication skills in English is essential, fluency in Filipino/Tagalog is a nice to have 📍Experience working with Zendesk, Salesforce or another similar CRM platforms 📍Organizational skills and the ability to track multiple projects 📍Basic Excel/Sheets skills required 📍Comfortable adapting to a dynamic and fast-paced work environment. 📍Capable of identifying and defining problems, and proposing effective solutions. 📍Comfortable working in a hybrid work setup. 📍Willing to work flexible hours, including weekends and holidays as needed 📍Flexibility to travel up to 15% of the time.