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Creative Director, Customers and Upmarket Foundation
at Square
7 months ago | 677 views | Be the first one to apply

Creative Director, Customers and Upmarket Foundation


About the company

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Summary

You Will:

📍Lead a team of creatives as player/coach by providing creative direction and mentorship to your team while taking the lead on high-priority projects. 📍Oversee creative work across channels from strategy to execution to ensure it is strategically on-brief and raises the creative bar. 📍Consult with Product Managers, Product Designers, and Design and UX Researchers to sharpen strategies and refine the work. 📍Learn how our products work and how sellers use them by diving deep into research and using our products first-hand. 📍Partner frequently with project managers to help prioritize the team’s work, manage timelines, and ensure expectations are met with partners. 📍Present work to partners and senior leadership in a clear, compelling, and effective way. 📍Provide clear feedback and direction to level up the quality and effectiveness of the work being delivered 📍You will report to the Group Creative Director who supports you, your team, and other creative teams within our org.


You Have: 📍10+ years experience in a creative role including 3 or more years leading a creative team – preferably within tech and/or consumer products. 📍Experience in in-house digital creative teams; ideally you have a mix of agency and in-house experience 📍A portfolio of work that demonstrates a strong sensibility for both copy and design 📍A business-first mindset about creative work and expertise aligning creativity to strategy. 📍Best-in-class presentation skills. You can own a room, lead discussions strategically, and know how to build trust within large organizations. 📍Experience recruiting, motivating, and managing creative teams 📍Expertise with Figma, designing for the web, user testing, and working within digital production workflows 📍A healthy mentality about work-life balance and value prioritization, process, and efficiency as a means to achieve it.

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