About the company
TaxBit is helping to drive mainstream adoption of digital assets by connecting the consumer, enterprise, and government tax and accounting ecosystems. Our Software-as-a-Service (SaaS) platform streamlines our customers’ reporting experience across traditional and digital asset classes. We are trusted by thousands of consumers, leading exchanges and enterprises, government agencies—including the IRS— respected accounting firms, and others to solve complex accounting problems at scale and ensure compliance with the latest tax laws. TaxBit investors include Haun Ventures, IVP, Insight Partners, Paradigm, Tiger Global, PayPal Ventures, Winklevoss Capital, Coinbase Ventures, and other leading crypto investors. Our team is located in Salt Lake City, San Francisco, Seattle and Washington, D.C. If you’re searching for a company that’s dedicated to your growth, recognizes your unique contribution, and provides a fun, flexible, and inclusive work environment, then TaxBit is the place for you. We’re looking for team members who are ready to join a hypergrowth company and excited to work at the forefront of an entirely new industry.
Job Summary
Key Responsibilities
📍Administer and maintain TaxBit’s Identity and Access Management (IAM) solution (Okta) 📍Provide IT- and Security training and support to new and existing team members 📍Troubleshoot and resolve on-premise network issues with the infrastructure team 📍Implement and manage TaxBit’s Unified Endpoint Management (UEM) system 📍Document, track, and follow up on service tickets and their resolution through the ticketing management system 📍Gather control evidence to support audits for the Risk and Compliance team, or digital forensics needs for the Security Operations team 📍Support team member laptops and other devices; this includes software installation, configuration, and maintenance, and may also include minor hardware installation and repair 📍Assist in other initiatives as necessary
Required Qualifications
📍High school Diploma or equivalent—Bachelor’s Degree preferred 📍2+ years managing an IT Support or Help Desk team 📍Proven experience installing, configuring, and supporting software applications 📍Experience managing application licenses and renewals 📍Established expert in Google Workspace and Google Meet Devices 📍Experience with Okta Workforce Identity
