What You’ll Do

📍Partner cross-functionally with leaders across Product, Engineering, Security, Finance, People, and Operations to align IT operations with business strategy and growth objectives. 📍Lead global end-user IT operations—including help desk/ticketing, remote support, device provisioning, and onboarding/offboarding—across multiple geographies and time zones. 📍Define and optimize standard operating procedures (SOPs), SLAs, key metrics, and dashboards to ensure reliability, responsiveness, and transparency in IT operations. 📍Own vendor and MSP relationships, ensuring accountability, cost efficiency, and seamless collaboration between internal teams and external providers. 📍Drive continuous improvement by building a culture of service excellence, proactive support, and operational rigor for a fully distributed workforce. 📍Build and scale a small but high-impact team, setting vision, culture, and technical direction for global service delivery.

What We’re Looking For

📍10+ years of progressive IT experience, with 3+ years leading teams in fast-growing, distributed, or remote environments (fintech or crypto preferred). 📍Proven ability to align IT strategy with company goals and deliver outcomes that improve reliability, security, and user experience. 📍Strong technical operator with deep experience in endpoint management, network fundamentals, and SaaS administration. 📍Security-first mindset—comfortable operating in high-risk environments and partnering closely with Security to safeguard users, devices, and data. 📍Hands-on problem solver who enjoys rolling up your sleeves to build, automate, and improve systems—not just delegate.

The crypto industry is evolving rapidly, offering new opportunities in blockchain, web3, and remote crypto roles — don’t miss your chance to be part of it.