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Cash App
Compliance Customer Onboarding Program Manager, Cash App
7 months ago | 858 views | 15 applications

Compliance Customer Onboarding Program Manager, Cash App


About the company

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Job Summary

You will:

📍Be a compliance subject matter expert for the Customer Onboarding and management team 📍Identify, evaluate, develop, revise, and ensure the adequacy of Customer Onboarding Compliance programs, policies and procedures as it relates to KYC 📍Build tactical and scalable solutions for operational teams to manage compliance tasks and risks 📍Draft and maintain requirements and relevant documentation for changes to the program in accordance with regulatory updates, new products, and overall Compliance team policies and procedures 📍Stay apprised of regulatory developments, industry trends and Cash App roadmaps to drive decisions 📍Accurately and effectively communicate our compliance position and programs to auditors and cross functional teams 📍Work closely with our technical teams to walkthrough compliance control requirements, understand technical design solution and potential monitoring scenarios for risk mitigation 📍Communicate the progress of and oversee the end-to-end implementation of each compliance control and operational change to leadership and relevant stakeholders 📍Demonstrates strong program and time management skills with ability to multitask and prioritize multiple requirements in complex programs 📍Drives compliance through influence, use of data and risk-based approaches 📍Demonstrate passion for solving problems, ability to think critically and analytically, listen actively, and communicate with impact both written and verbal 📍Be comfortable with operating in ambiguity and adapting to changing priorities


You have: 📍8+ years in the compliance industry, with experience in managing compliance customer onboarding programs in the financial industry 📍Strong analytical and metrics driven approach to create substantiated solutions 📍Operational knowledge in building a sound Compliance program 📍Knowledge in payment regulations and scheme rules, knowledge of areas of Cards and peer-to-peer payments also ideal 📍Strong Regulatory knowledge and industry trends 📍Be comfortable engaging with Technical teams for solutioning compliance program controls 📍Ability to execute independently and work with team members of all levels 📍A mindset to deliver results proactively, resourcefully, and methodically

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