Job Responsibilities:

📍Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products 📍Provide dedicated and prompt support to our institutional and VIP customers via different communication channels 📍Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API 📍Being the first line support for all account and system related issues 📍Serve as the representative of VIP customers to internal teams including account, finance, risk and products 📍Collect customer feedback and manage projects to realise the product change requirements 📍Provide system and product updates to customers to ensure they are aware of all the major changes in time

Job Requirements:

📍Minimum of 3 years of relevant experience in financial services, technology and/or customer support 📍Experience in real time client facing supporting functions, preferably with high priority clients 📍Understanding of trading platforms or exchange, e.g. knowledge of trading orders 📍Understanding of the use of API in communicating with a trading platform 📍Hands-on experience in API trading is a strong plus 📍Understanding of cryptocurrency basics, e.g. the meaning of blockchain transactions, is a strong plus 📍Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures 📍Outstanding problem solving capabilities including solving issues under high pressure 📍Excellent communication skills to be able to facilitate cross departmental communication 📍Able to participate in an on-call rotation, as required by the business