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Unlimit
Client Relationship Manager
3 months ago | 354 views | 9 applications

Client Relationship Manager

Full-time
Remote

About the company

Founded in 2009, Unlimit is a global fintech company with 16 offices all over the world and more than 500 employees, that offers a large portfolio of financial services - from acquiring (payment processing) to banking and banking as a service. Our mission is to be “ready for tomorrow” and to provide our customers with a sense of stability in the everchanging financial landscape and an opportunity to be prepared for whatever the tomorrow of business brings their way, so that while others observe, they can already take an advantage.

Job Summary

Responsibilities:

📍Display a strong understanding of each client’s business model in order to effectively promote and upsell Unlimit’s solutions, maintain the growth of the existing portfolio, and help clients optimize their payment accounts activities 📍Understand the needs of customers and be able to respond effectively with a plan of how to meet these in order to develop stronger and more fruitful cooperation with existing customers 📍Opening and maintaining current accounts for corporate and retail clients 📍Providing clients with superior and professional service, support, and follow-up for operational requests

Requirements:

📍University degree or equivalent in Economics, Law, Business Administration, or relevant field of study 📍Experience in customer support, ideally, but not limited to the banking or corporate services industry 📍Proven track record of offering excellent customer support 📍Driven and self-motivated to reach targets 📍Ability to work independently, and possess strong organizational, time management, and communication skills 📍Customer service-oriented, professional and resourceful 📍Proven ability to tactfully handle customer inquiries and negotiations 📍Experience working with CRM systems and/or in-house software programs 📍Knowledge of the English language is a must 📍Knowledge of the Russian language is an advantage 📍The successful candidate will have the opportunity to work in a challenging and developing working environment that offers opportunities for growth, training, and professional development

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