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CoinFlip
Call Center Training Facilitator
6 months ago | 940 views | Be the first one to apply

Call Center Training Facilitator

Full-time
Chicago

About the company

CoinFlip is a leading fintech company powered by cryptocurrency. The company operates the world's largest network of cryptocurrency ATMs by transaction volume with over 4,500 kiosks across 49 US states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, and Brazil supporting the buying and selling of major cryptocurrencies with cash. In 2020, CoinFlip launched Order Desk, an over-the-counter service that provides investors with a personal account manager and competitive coin pricing. In 2023, CoinFlip launched a digital platform called Olliv: the easiest way to buy, sell, send, swap, and receive crypto.

Job Summary

Responsibilities:

📍Assist with new and existing employee training 📍Determine which training methodologies are most appropriate for different audiences based on learning styles. 📍Organize training programs to meet specific departmental needs. 📍Develop training material such as manuals, videos, job aids, and handbooks. 📍Map out training plans for individual employees. 📍Facilitate learning through various delivery methods, including classroom instruction, virtual training, on-the-job coaching, and recorded sessions. 📍Track new hire and continuing education participant performance after training completion. 📍Provide feedback to both learners and their immediate supervisor or manager. 📍Consistently review training materials for accuracy and make recommendations on the delivery of the information. 📍Other duties as assigned.

Qualifications:

📍Minimum of 1-3 years of Learning and Development or corporate training experience, preferably in a call-center or high-volume customer support environment. 📍Excellent verbal and written communication skills in English. 📍Proven self-motivator, coupled with strong organizational and time-management abilities. 📍Ability to quickly adapt to changing initiatives and departmental needs 📍Familiarity with customer service best practices and a solid grasp of common call center support metrics/KPIs. 📍Able to succeed in a fast-paced, deadline-driven organization, and a willingness to swiftly adapt to changes. 📍Strong interpersonal skills and an ability to deliver feedback professionally, in a clear and concise manner. 📍Strong presentation, facilitation, and coaching skills. 📍Proficiency in Microsoft Office Suite or equivalent software. 📍Familiarity with call-center contact solutions/software (e.g., Salesforce, Zendesk, Talkdesk, Zoho, Five9, AWS Connect, EvaluAgent, etc.). 📍Familiarity with LMS software (Articulate, KnowBe4, Workday Learn, Zywave, etc.).

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