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Behavioral Insights Foundation Team Lead
at Square
over 1 year ago | 1040 views | 4 applications

Behavioral Insights Foundation Team Lead

Remote, United States
Per year
$100,500 To $153,600

About the company

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Summary

Cash App is seeking a seasoned Operations Leader to join our new Product Health Foundations team. In this role, you will provide innovative support for the development, implementation, and documentation of workflows designed to support Cash App’s health and authentic usage. You will also cultivate the next generation of Product Health (fraud/risk) superstars supporting the fastest growing financial services product on the market.

This role oversees the risk systems and analytical tool enhancements to maintain optimum productivity and efficiency with risk strategies and tolerances. Importantly, this role will represent the team as a member of Cash App’s high impact, cross-functional Product Health teams that support initiatives through the lifecycle of a Cash App customer to insights into new customer behavior. This position requires an in-depth understanding of the principles of payment and account level risk management in the fields of banking operations, account takeovers, financial crimes along with proven people leadership experience.

You Will:

Lead a team of high-performing operational agents in a fast-paced environment including performance management, coaching, developing and driving the team vision. Team development: manage recruiting efforts and partner with Talent Team to bring in top-quality candidates to fill critical roles. Identify risk factors and trends of potentially fraudulent activity through technical data analysis and statistical interpretation. Establish success criteria and determine KPI metrics which demonstrate the performance of the team for use in management reporting. Identify gaps in current systems, policies, and processes, and strategize to take actions that mitigate emerging risks with management's guidance. Develop, implement and review operational policies and procedures. Build strong relationships with Product Health Insights, Product, Compliance and Risk ML teams to gain the support for Product Health Operation initiatives. Manage multiple projects to enhance and optimize agent systems and tools. Recommend enhancements and process improvements based on operational assessments of systems and processes. Qualifications Bachelors Degree in Mathematics, Analytics, or Criminology + 4 years work experience or MBA/MS degree in Finance, Analytics, or Mathematics 5+ years of operational leadership experience with traditional and alternative payment methods. Experience mitigating online fraud, such as account takeover, phishing, online card testing, etc. Deep understanding of the online payments landscape across all participants issuer, merchant, acquirer and network. Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on a course of action. Creative, team-focused, and effective problem solver. Preferred Certifications: ACAMS or AAP Additional Information Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $125,600 - USD $153,600 Zone B: USD $116,800 - USD $142,800 Zone C: USD $110,500 - USD $135,100 Zone D: USD $100,500 - USD $122,900

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Benefits include the following:

Healthcare coverage Retirement Plans including company match Employee Stock Purchase Program Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance Paid parental and caregiving leave Paid time off Learning and Development resources Paid Life insurance, AD&D. and disability benefits Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

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