Responsibilities

📍Exposure to our 24*7 coverage support process 📍Investigating and resolving user issues in timely manner for spot trading/wallet unit 📍Collaborate with internal stakeholders including product managers, developer and management team on enhancement execution 📍Analyze data, and follow through system/workflow enhancements 📍Drive and deliver project/initiatives within designated timelines 📍Monitor risk/operations alert and resolve/escalate issues related to daily operations.

Requirements

📍Ability to work as a team and also independently 📍Welcome challenges and enjoy fast paced work environment 📍Excellent communication skills and user focus mindset 📍Passion and curiosity for the industry 📍Proficiency in both Chinese and English

Working at Binance

📍• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities. 📍• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless. 📍• Tackle fast-paced, challenging and unique projects. 📍• Work in a truly global organization, with international teams and a flat organizational structure. 📍• Competitive salary and benefits. 📍• Balance life and work with flexible working hours and casual work attire.