What you’ll be doing (ie. job duties):

📍Oversee the EDD Quality Assurance Programs for the US and Coinbase International 📍Manage a team of Senior Quality Assurance Analysts 📍Conduct weekly capacity planning reviews and allocate cases for auditing based on analyst capacity 📍Establish, maintain and enhance QA metrics and Standard Operating Procedures 📍Partnering with Operations on initiatives to improve output quality metrics and key risk indicators 📍Perform Root Cause Analysis to surface underlying systemic drivers of persistent opportunity areas of improvement 📍Assist with compliance, internal audit or regulatory, Design Effectiveness Assessments and Operational Effectiveness Testing of relevant TMS Processes 📍Ensure service level agreements and quality metrics are met for both individual and team performance. 📍Collaborate with internal teams, including Data Analytics, Escalations, Financial Crime Compliance, and Learning & Development to launch or improve workflows and processes 📍Utilize a deep understanding of metrics to drive data-driven recommendations 📍Continuously add value through effective impact analysis, prioritization, and efficient project execution 📍Conduct post-implementation reviews and suggest process revisions as necessary 📍Ensure comprehensive change communication and coordination 📍Identify and implement process optimization opportunities to enhance efficiency and eliminate roadblocks 📍Perform gap analysis and root cause analysis on recurring issues. 📍Handle ad-hoc assignments as required

What we look for in you (ie. job requirements):

📍An ideal candidate would have 8+ years BSA/AML experience with high quality technical expertise at an equivalent financial services organization, fintech or advisory firm, regulator or law enforcement agency 📍A professional compliance qualification is a must (ICA, ACAMS or equivalent) 📍Strong communication skills and presence: ability to interface with regulators and executive teams 📍Line management experience 📍Motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base 📍Experience in project management and process improvements