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Anti Fraud Investigator Triage Support
at Luno
9 months ago | 1447 views | 1 applications

Anti Fraud Investigator Triage Support

South Africa

About the company

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. We don’t do memecoins.Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

Job Summary

Your mission will involve:

📍Responding to incoming queries from our banks, payment partners and other Lunauts pertaining to fraud; 📍Liaising between various internal and external stakeholders including legal, law enforcement, investigators, banks and victims; 📍Reviewing accounts and transactions for potentially fraudulent activity and take quick, decisive action; 📍Proactively identifying and monitoring fraud patterns; 📍Managing time sensitive workflows across competing priorities; 📍Interacting with customers to understand unusual account activity; 📍Providing investigative support for various teams; 📍Identifing areas of improvement in Luno’s products to ensure our continued customer security and safety; 📍Working with a high degree of independence; 📍Keeping detailed logs of incidents and preparing regular and ad-hoc reports.


📍A relevant qualification from an accredited institution 📍Relevant work experience within a relevant sector (e.g. Fintech, cryptocurrency exchange, payment processor or forensics firm) 📍Attention to detail, strong sense of responsibility and very high level of integrity 📍Excellent problem solving skills and the ability to think outside the box 📍Excellent report writing skills 📍A basic understanding of cryptocurrencies 📍An existing, valid work permit for South Africa, if you’re not a South African citizen

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