About the company
Context Windranger is a product lab working on the BitDAO ecosystem. You can read more about us here. Over the next few years, BitDAO intends to secure a handful of large partnerships (on the scale of zkSync, Game7, BitNetwork). As proposed by one of BitDAO’s core contributors, BitDAO is looking to build a chain (BITNetwork) that: uses $BIT as a native token; is EVM compatible; and optimized for high throughput dapps such as derivatives dexes and gaming.
Job Summary
Key Responsibilities
📍Deliver timely and high-quality customer support via live chat and email in accordance with internal SLAs. 📍Troubleshoot customer issues, escalating complex cases to the appropriate teams while ensuring consistent follow-through. 📍Maintain comprehensive knowledge of platform features, services, and workflows across your assigned product area. 📍Identify and flag recurring issues, user pain points, or emerging trends to the CX and product teams. 📍Support service improvement initiatives and contribute to internal documentation and FAQ updates.
Qualifications
📍Diploma or higher in any discipline. 📍Strong written and verbal communication skills in English and Mandarin. 📍Minimum 2 years of experience in a customer-facing role, preferably in fintech, crypto, or tech-based industries. 📍Familiarity with trading platforms (crypto, FX, or equities) and an understanding of common user queries in these environments. 📍Tech-savvy and quick to learn new systems and tools. 📍Team player with a proactive, empathetic, and solution-driven mindset. 📍Standard work shifts 9am to 6pm
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