About the company
Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video. Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together. At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Summary
Key Responsibilities:
📍Conduct daily quality audits to ensure compliance with moderation guidelines and client expectations. 📍Track and monitor quality updates shared by the client, ensuring timely internal communication and alignment. 📍Develop and publish “Quality Bits and Pieces” job aids for each new update or process change. 📍Provide on-the-floor support, answer associate queries, and clarify quality-related concerns in real time. 📍Publish and distribute daily QA performance reports to relevant stakeholders. 📍Review all QA disputes submitted by Supervisors and escalate valid cases to the client for final resolution. 📍Facilitate weekly quality huddles with assigned teams to discuss performance trends, common errors, and best practices. 📍Share quality insights and trends with the Operations Manager and client as part of regular business reviews.
Skills & Competencies:
📍Strong analytical and decision-making skills 📍Attention to detail and high standards for quality and compliance 📍Effective communication and interpersonal skills 📍Ability to translate quality trends into actionable insights 📍Comfortable working with digital platforms and QA tools 📍Team player with a proactive, problem-solving mindset 📍Ability to remain resilient and objective when handling sensitive content 📍Strong organizational and time management skills
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