About the role:

Cash App started with an idea at Block in 2013, growing from a simple peer-to-peer payments product into a dynamic ecosystem serving 47 million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.

We're seeking a Senior Program Manager to lead the sponsor bank partnership and program for Cash App Card and Square Banking products. Reporting to the head of Issuing Bank Program Management/Partnerships, you will own the sponsor bank partnership end-to-end and be accountable for the outcomes of the bank program.

Responsibilities:

📍Own the bank program and outcomes: Serve as the single-threaded leader for the sponsor bank relationship and program; define and run the engagement model (governance, SLAs, decision rights, change control), and be accountable for program performance, partner satisfaction, and partnership health. 📍Program governance & accountability: Design and implement clear RACI, intake processes, and cadenced forums (steercos, weekly ops, and QBRs with scorecards). Hold internal and external stakeholders to commitments and timelines. 📍Program execution: Own the end-to-end program delivery lifecycle, ensuring timely bank notifications and approvals for incidents and program changes, including new products and services. 📍Requirements management & templatization: Build and maintain a centralised requirements management system; create reusable templates and playbooks for obtaining and fulfilling bank requirements. 📍Program KPI/KRI ownership: Develop and own program-critical KRIs/KPIs and continuously monitor and report weekly/monthly/quarterly using data to identify improvement levers. 📍Program optimization & continuous improvement: Identify systemic issues, failure modes, and inefficiencies in program execution; drive a culture of continuous improvement across all program workstreams. 📍Program roadmap & strategic planning: Develop and maintain a multi-quarter program roadmap aligned with business priorities, managing dependencies, sequencing, and resource allocation. 📍Stakeholder & workstream coordination: Coordinate across networks, processors, servicing/Reg E, fraud/risk, compliance, and product teams, ensuring clear communication and timely delivery. 📍Apply AI-assisted routing, documentation, policy checks, knowledge retrieval, and program tracking with human-in-the-loop guardrails to improve program operations. 📍Provide crisp, data-informed program updates, status reports, and strategic recommendations to senior leadership.

Requirements:

📍8+ years of experience in issuing payment cards. 📍Experience with credit card, prepaid, and debit cards within the Banking as a Service (BaaS) ecosystem. 📍Background and/or experience with consumer compliance, BSA, and/or risk management within the BaaS ecosystem strongly preferred. 📍Strong bias toward action, evaluation, and pivoting — must be able to independently and proactively identify gaps and solutions. 📍Experience working in Slack and GSuite; Airtable experience is an advantage. 📍AI and automation-first solutioning ethos required. 📍Proven experience in account management in the fintech ecosystem. 📍Excellent communication, negotiation, and presentation skills with strong executive presence. 📍Strong data analysis skills, with the ability to identify trends, diagnose issues, and recommend data-driven solutions. 📍Experience leading complex, cross-functional projects from initiation to completion with a track record of delivering results on time and within scope.

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