About the company
The @wallet Telegram bot is one of the most popular wallets in the TON ecosystem, which you can use to buy, exchange, and send crypto. Wallet provides easier entry to the crypto market than other popular services. We are connecting a messenger that has hundreds of millions of users with the ability to use cryptocurrency for purchases, transfers, and payments. Our audience exceeds 1 million users and continues to grow. Our team unites specialists with FinTech and blockchain expertise. Together, we want to change the perception of crypto assets usage and imp
Job Summary
Responsibilities:
📍Respond to customer inquiries via chat in a professional and timely manner. 📍Analyze and assess customer situations to provide accurate solutions. 📍Handle user appeals. 📍Collaborate with team members to improve the overall customer experience. 📍Suggest improvements to the product.
Qualifications:
📍Must have: proven experience in a customer support role, working with a non-custodial and with appeals on a P2P market. 📍Preferred: experience in the cryptocurrency industry. 📍Logical thinking. 📍Intermediate proficiency in written English. 📍Excellent problem-solving skills and attention to detail. 📍Strong interpersonal and communication skills. 📍Ability to work independently and as part of a team in a fast-paced environment.
