About the company
Founded in Paris in 2014, LEDGER is a global platform for digital assets and Web3. Ledger is already the world leader in Critical Digital Asset security and utility. With more than 6M devices sold to consumers in 200 countries and 10+ languages, 100+ financial institutions and brands as customers, 20% of the world’s crypto assets are secured, plus services supporting trading, buying, spending, earning, and NFTs. LEDGER’s products include: Ledger Stax, Nano S Plus, Nano X hardware wallets, LEDGER Live companion app, [ LEDGER ] Market, the world’s first secure-minting and first-sale distribution platform, and Ledger Enterprise. With its ease of use, LEDGER allows a user to begin investing in digital assets and ultimately, achieve financial freedom in a safe and stress-free environment.
Job Summary
Your mission
📍Diagnose and resolve issues related to workstations, printers, local networks, office applications, and operating systems. 📍Collaborate with internal teams to address complex issues and provide continuous user support. 📍Log and document all user-reported incidents in the Jira ticketing system. 📍Follow incident resolution procedures and ensure issues are resolved within the defined Service Level Agreement (SLA) timeframes. 📍Communicate effectively with users to provide updates on the status of their open tickets. 📍Perform regular checks and preventive maintenance on hardware and software to ensure optimal performance. 📍Suggest improvements to optimize IT system performance and reduce the risk of failures. 📍Manage onboarding and offboarding processes. 📍Provide basic training to users on the proper use of IT equipment and software. 📍Create guides and support documents to help users independently resolve common issues.
What we're looking for
📍Degree in IT or equivalent experience (BTS or DUT). 📍Good Proficiency in both spoken and technical English (minimum B2 level). 📍Strong knowledge of operating systems (Windows, macOS, Linux) and office software (Google Suite, Slack, Microsoft Office). 📍Excellent communication and customer service skills. 📍Ability to work methodically, independently, and as part of a team. 📍Scripting: Batch, Python, GAM, is a plus 📍Experience with MDM solutions: JAMF, INTUNE, is a plus
Looking for your next challenge? The world of crypto offers exciting roles in blockchain development, web3 innovations, and remote opportunities.
